I too am a satisfied Babettes customer so I would need more clarification of your ‘bad experience’ before I would cross them off my list.
If you ordered the pillows from in store swatches and the pillow material is different, then bring them in and show them. If they were ordered from pictures in a catalogue, that’s pretty dicey. If they appear to have shoddy workmanship, bring them to the store and point out your concern.
Simple buyer remorse is not a valid reason for returning custom made items.
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