We had a custom covered recliner for our bedroom from Babbettes. We felt the price was more than fair for it and all went smoothly. We picked the fabric and the recliner was ordered with that fabric.
There isn't much to a pillow. Four seams, somtimes piping around the edges, sometimes fringe, and the choice of the material you chose. The fact that it is custom means that they ordered fabric and fabric for that use is often $35 a yard. If the material you chose is a disappointment, it looked that way at the beginning, even if the fabric wasn't cheap.. Pillows are simple to cover. The only thing that could go wrong is to have the seam not straight, which I think would be hard to mess up. They are charged for the fabric you ordered which really won't match easily to someone else's decor and the money for person who sewed them. Thus, the "no returns" on custom orders. (AND the high price)
What was your disappointment exactly?
I am sorry that this happened...and I feel for you. It is hard to conceptualize a little scrap of fabric into the finished product sometimes.
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