Same problem
Have to chime in on this one.
Bought our sofa from Babettes and ordered additional pillows. Same problem as OP. Poor workmanship, inadaquate filling and basically look like crap. Paid $150 for 2 pillows, went to the store with the pillows and Babettes told me "Tough" they all look like that.
I won't be returning.
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Brooklyn, The Poconos, Garden City South, The Village of Hemingway 
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