[foxmeadow]

My garage door would not close with the remotes. It only closed if I held the down button from inside the garage. It would go up ok with the remotes. Nothing was blocking the sensors, so I needed someone to come and fix it. In checking the yellow pages I found a company called "Discount Garage Doors". I liked the DISCOUNT part I guess. At any rate I called to have a service person come. I was quoted a $35 service charge....not too bad! The service man came as scheduled. He immediately knew that the sensors were bad. Within 10 mins he had the new ones in and the door operating just fine. When he presented the bill, I nearly flipped...$206.51 total. Well I paid, but he understood my discontent. I went on-line to see what normal costs should be for the sensors...$43 for the set and that is retail. Their charge for the same exact sensors was $158. I have called the office twice to see about getting something back and each time I was told that the Manager will call me back. NOTHING YET! In so far as their service invoice is preprinted with cost of parts, I checked further online for costs of other parts. They are 3 to 5 times greater in cost than a common purchaser can buy the parts for. Not to mention they charge $85/hr minimum labor cost.
My intent here is to let all potential customers know what they are getting into if they use DGD (Discount Garage Doors, Inc.)
Also I should have checked with the Viginia Trace website as they have recommended repair specialists with an excellent following of satisfied customers.