Quote:
Originally Posted by PennBF
A good and very easy example of what I am saying is try calling them up to
report a problem or ask for a change in dates, etc. It will take about 1/2
hour on the phone, you will get continual messages saying "call back later" but in fact if you stay on the 1/2+ hour someone will come on. Then answer their How Satified Were You from the call. It appears this goes down
the black hole of disregard.  |
I agree. I signed up with Comcast as a temporary solution for my television needs. I signed up with Century Link for internet and will switch over to them for television when their Prism TV is available in fiber optics.
The two times I've needed to call Comcast since I had it installed, I was on hold for 45 min - 1 hour each time before actually speaking to someone...not counting all of the "call back later messages" that I hung up after. I didn't realize that if you stayed on the line they would eventually come on. They also occasionally have a "would you like us to call you back option" that you can sometimes get. But they never call back.