
07-25-2011, 08:21 AM
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excellent advice
Quote:
Originally Posted by swrinfla
hernando:
As a former travel agent myself (retired from it some 9 years ago, shortly after 9/11), I've certainly got some ideas about what you should be looking for in a travel agent!
Today, so far as I know, almost none even issue airline tickets - they don't get commissions anymore, and it's almost universally cheaper for folks to book their own flights on line.
For tours and cruises, however, I strongly suggest finding a good agent to help you out. To me, a good agent has a lot of personal experience as well as a skill in understanding what you're looking for. That generally rules out the youngsters - that is, the cute young girls who haven't been anywhere but who are adept at repeating what their more senior/seasoned bosses tell them!
In the immediate vicinity of The Villages, I'd certainly start with AAA. Don't necessarily book with the first agent you talk with; develop a relationship and feel comfortable that he/she knows what you want, how much you're willing to spend, etc., etc.
There are others, and I have dealt with one or two who seemed to fit my needs. That said, I do my own research, then have a former colleague do the booking - usually for my cruises. This gives her a penny or two (she still works at the agency where I did, but also operates her own out of her home), and I benefit, too, because she always sends me at least one bottle of wine for my cruise!
Develop a trusting relationship and you should always have a good trip.
SWR

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this is terrific information; developing a relationship with an agent will get you the service that you deserve. I have done the on-line booking route, and it is rare that you get the same person twice......after booking they hand you over to someone in customer service. Give me a live person that you can go back to anytime. I have done bookings for friends and developed a relationship with an agent/agency in Pennsylvania, and she and I would split the commissions. And I got to offer the same or better deals as on-line agencies, and offer exceptional customer service. It is not always just about the price.
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