Talk of The Villages Florida - View Single Post - Katie Bell's
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Old 07-25-2011, 09:31 PM
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bluedog103 bluedog103 is offline
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Without a doubt the manager should have been notified immediately. Not the host, not the buss person, not the guy who delivers your drinks.
There is no need for a confrontation, simply state the facts to the boss, making sure to note his or her name and use it in the conversation. If you're not satisfied with the response don't be bashful. Take it to the next level.
I've never understood the reluctance to escalate an obvious problem to management. Like another poster stated, I never send food back to the kitchen but I never hesitate to voice disapproval when I receive poor service, poor quality food or improper food handling. Nothing emotional, no screaming, no nit picking, just the facts.
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