I have not been to either local dealer. I have owned several Toyota's over the past years and have found the dealership service to be a total scam. I love the vehicles, but the service is a rip off.
2000 Toyota Tundra. Gas leak on the filler hose. Toyota wanted $850 as they claimed they had to replace the entire gas tank as a unit. Local mechanic fixed it for $35.
2000 Tundra. Problem going into 4 low 4 wheel drive. Toyota wanted to replace entire automatic transmission at a cost of $2200. Local transmission place replaced a sensor of some type, cost $128
2005 Avalon. A gas sensor on the engine had a problem. Toyota wanted $475, local shop $38
2007 Tacoma. Another gas leak again a difference of $600 and local shop $50
2009 Tacoma. Check engine light, dealer wanted $375, local price was $90
2009 RAV 4. 4 wheel drive light came on and dealer claimed wiring harness issue, cost $750. Local shop $60
These experiences are with 4 different dealerships in Northern Virginia. And in every single case these vehicles were under warranty but they had so many different stories why it was not covered that you just wouldn't believe it. Rock had to fly up from the road and hit something, looks like mice were chewing the wires, and on and on. Very expensive and always no ownership of the problem. I still own two, the 09 Tacoma and the 09 RAV, but they are probably my last. I still really like them, but can't tolerate the service from the dealerships.
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