Quote:
Originally Posted by dtraylor
I have been a user of the Sumter County library system for 9 years now and basically they have done a good job. I use their on line system to find and request books. This way I do not have to spend time at the library. Until now I have always been able to see where I stood on the hold list and to request them to look into why I have not received a book when I have been number one on the hold list and the computer shows that it is sitting on the shelf of one of the branches.
Now they have deleted that part of the software program so you no longer can tell where you are on the hold list. This to me is unacceptable and leaves it up to the whim of each library staff to do what ever with the book you have requested. You no longer will be able to track your progress on the hold list.
If you feel the same way please contact your county commissioner and file a complaint and ask them to please have the library change their system back to provide us with that information.
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I agree. I asked the lady behind the desk and she said that they removed the number of people on the hold list because it as not accurate, I told her it was better than nothing. At least I knew how many books to order at one time.
I will file a complaint once I figure out where. I have to go to the library tomorrow to pick up a book so hopefully I will get the information.