First verify on the bill if it's house water or irrigation water that is causing the issue. Usually a letter means irrigation is high, but verify.
If house water follow the procedure you were doing by verifying the meter is not running when no water is being used. Meter is generally between the homes about 20 feet from the road under a green cover.
If it's irrigation. Double check the programing on your irrigation system and make sure you only have one program set. There are 4 separate and distinct programs for each setting and you could have multiple start times set.
When I first got there that was an issue and I didn't notice the 1 through 4 possible set ups until I saw the sprinklers on when they should not have been.
Second check to see that the rain sensor is on so that when it rains it does not water at the same time.
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