I have a Prius. I went to Phillips for an oil change, just because my NY dealership put the filter on so tight I could not get it off.
I'm picky about my oil changes, and usually do them myself. I gave them STERN instructions that I wanted the new oil level 1/4" BELOW the top fill line, and if it was higher I was not leaving until it was right. I was nice....but firm.
They did it to my instructions, and they did NOT do what every Toyota dealership seems to try to do ...they did not try to sell me a cabin filter. I think they knew that us Prius owners can sometimes be a "do it yourself, finicky" bunch that many times know more about our wonderful Priuses then they do.
Watch that cabin filter trick. I heard of one dealership who shows everyone the same dirty filter, claiming they took it out of YOUR car......"Really, that came out of MY car..?..I just put a new one in last week myself...Hmmmm."
Frank
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The Plantation in Leesburg, just south of you good people. Love being a Floridian!
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