ouch
Ouch; I've been publicly flogged. I'm the manager at Fairfield Farms and take full responsibility for williep's complaint. While most of what williep posted is what I recall happening at the store, there are a few omissions and one slightly different memory. I respectfully submit that I said the sales persons should have not said the oleander caterpillar would kill the plant; not that the product shouldn't be used. I also offered full recompense in the way of store credit which williep declined, and reviewed the bolded all sales final on the bottom of the store receipt.
In hindsight, and based on the level of customer aggravation, I should have taken the loss rather than stand by policy. I publicly apologize, in addition to personally apologizing several times to williep based on their dis-satisfaction while at the store.
I love Fairfield Farms and would never knowingly do anything to harm its reputation or its customer perception, or its business standing in the community. I also stand by our educated, helpful, and hard-working staff. We love plants and we love our customers.
THANK YOU to those of you who posted positive comments on our behalf.
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