Quote:
Originally Posted by LovingLife
williep: I will send you a personal apology with a personal $5 check included. You may email me your northern address as I recall you're leaving The Villages soon. I may not be authorized to change Fairfield policy; however, I will do everything possible to repair the damage I've done to our reputation.
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It's refreshing to see in this day and age ...your statement holding yourself accountable for the store's reputation, and your offer to repay the $5.00 from your personal funds. Managing a retail establishment is tough, you have two masters, the customer and the "suits" who make the policies. They want you to keep the customer happy, but also follow the policies. As far as putting "all sales final" on the receipt, the problem I see is you've already made the purchase before you see this statement. However, if you post the return policy for customer's to see before purchase, than it shouldn't be an issue. I might be in the minority, but if a store has a policy that is clearly posted, customers shouldn't defame a store for abiding by the policy. If I know the return policy and don't like it, I should shop elsewhere. Anyhow, kudos to you for responding and making the offer to refund the $5.00...but I wouldn't want to take it from your personal funds.