United doesn't sell insurance! They have a fancy name for it!
Oh, I was told today I did not buy insurance. I purchased valuation replacement to protect myself in case the truck went over a bridge or encountered some sort of accident where everything was damaged beyond repair. This also took care of other type of damages to my belongings that were damaged and needed repair.
Once they delivered my belongings to the storage unit the coverage ended. Gee, when the rep came to my home you would think he would have taken the time to explain that in detail as he knew they were delivering to a storage unit. Also, I tried to explain to the girl on the phone (in a very nice tone), how is someone supposed to know that everything arrived until like me they actually move into their home? At some point she had hung up on me. I wasn't being rude, nor had I raised my voice.
I wonder if I can complain to American Express. I used that credit card to charge the move. This girl was very firm in whipping out things like, well, you received a DOT booklet etc... Do I have no recourse?
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