Quote:
Originally Posted by billethkid
The reactivation in TV is NOT done remotely! They actually come out and put what they call a "clip" on your line in the box at the street (you don't have to be home to be done).
Once the clip is removed then you have to call the office and they will ATTEMPT to restore the same service as when you left.
I say ATTEMPT because they NEVER< NEVER, EVER get it right the first time.
The only part of the process that works is the turning off. Anything after that requires dogged determination and follow up by the subscriber.
There are some things one can count on with Comcast without fail:
> the customer service person, no matter what they tell, say or assure you is wrong/not true...
> do not expect what they say will happen when they say it will happen...
The above are guaranteed 100% of the time. From personal experience every single year for the last 8 years!!!!!
Take diligent notes of who said what and when and how much. Don't settle for a "supervisor" as there are many different levels...ask for a manager or a senior supervisor with decision making authority.
Occasionally you will get a customer service person who actually knows what they are talking about...not very often. And when I get one from India or elsewhere on the planet I demand a stateside representative. They are reluctant to do so but perseverance and tenacity on your part will prevail.
Good luck to all.
btk
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ABSOLUTELY TRUE? ESPECIALLY with vacation mode in two places north and south... spend hours on the phn.