[njbchbum]

i must be one of the fortunate because i cannot recall the last time i had a problem with comcast cust serv either here in nj or in fl!

when we leave nj in jan for fl i call cust serv and take my 'loaded' comcast subscription down to 'basic cable' and let them know i'll return the digital boxes to the local office myself. i never do and we're just charged a few dollars for whatever the rental fee is while we are gone. i ask them to do this on the day after we leave for fl.

when we plan to return from fl in april i just call maybe a week before we plan to leave and ask them to restore the premium 'loaded' service that i had downgraded a few months before - and ask them to restore the service on the day before we plan to arrive in nj. and i ask for the promotional rate at the time of my restore. all has worked very well for the two times i have done this; and no questions asked about granting the promotional rate at time of restore.

hope it works well fo you!