I can understand your frustration, but maybe the time span between the first perm and the second one played some part in the charge. Her hair had grown and they weren't giving the same head of hair a perm. I don't know really, just a thought. Did the first perm include the cost of the haircut or was there a separate charge for it if one was given?
What I wonder is did they give the same brand of perm the second time? If so, this brand of perm is not one her hair will accept. I don't think they'll do another just because of the potential for damage to her very fine hair. Two perms in a month is a lot of chemicals on fine hair.
Sorry this has happened, but when it's time for another, it might be better to select a different salon, but also let the next beautician know what brand(s) was/were used, unsuccessfully, twice.
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Namaste y'all
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