Quote:
Originally Posted by springfield
We have had ATT for years and were always happy with the service until recently. We can't use our cells in the house and our neighbors are having the same problem. We all went to the ATT store to complain. ATT admitted that they have had many complaints and said that TV is growing so fast and they need to build another tower. However, they will sell us a $199 device to plug into our computer which will increase our service.....I don't think so. I think we will have to cough up the cancellation fee and look for another provider. Since our daughter has Sprint, how is that service here in TV?
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The $199 device is a microcell. There was a previous thread where someone had mentioned being offered this free by AT&T because of the poor signal strength in TV. After learning of this I asked for and got a free one,too, and it gives me five bars in and outside my home. You can probably convince them to waive the charge, also; I would imagine that others in TV have been given these. If enough people insist on this, maybe they'll get the tower improvements done sooner. AT&T is trying to merge with Tmobile, which will probably solve the problem if/when that occurs, so that may be a reason they are dragging their feet on getting new towers of their own up; but since.the merger is, predictably, in regulatory debate now over whether to approve it, it is indefinite as to when that might solve the problem in TV.
Also, if you do decide to cancel service because of the signal problem, I should add that when I first complained to AT&T about poor reception a few months ago, they told me that if I wanted to cancel my account, they would waive the contractual cancellation fee, because of the poor service available. Then, when I asked for the microcell instead of cancelling, they agreed to waive the cost of it.
Also, if you ask them to, they will credit you some rollover minutes to try to make up for the dropped calls, slow connection, etc. (They credited us 5000 recently -and I was only explaining our problem and asking about the new tower, not seeking more minutes - plus several hundred a few months ago).
We have been with AT&T since it took over from Cingular (and, before that, Cingular was originally Bell South Mobility, at least in Louisville), so in all have I been a customer of theirs since the late 1980s (I think it was?) when cell phones first came out; and over all, over the years, they have been abundantly reasonable to work with; so we decided to stick it out for a few months and see if they resolve the signal problem in TV, since our phones works great anywhere else we travel to. And with our two phones, plus 3 children's phones still tied into our family plan for business reasons, and including 4 I-phones out of the 5, unlimited data and texting, and insurance, etc, our bill is still only $210 per month, actually less than it was a few years ago with fewer 'extras'; so out of loyalty we are trying to wait and see if they solve the problem in the near future.