Quote:
Originally Posted by cuzg8tor
Wow!!! Did I just have a bad experience with the people at VILLAGES GOLF CART MAN. I recently bought a pristine used golf cart from a local Villager and was amazed that there was not a single stratch on the machine. It had a brake problem and the ignition did not work every time so I turned it in to VILLAGES GOLF CART MAN for repair. That was two weeks ago. When we finally got it back two days ago, the back seat was full of leaves and the trunk had an inch of water in it. The front bumper had a six inch scrape and the grill was busted. There were additional nicks and dings in the back of the cart. The lights now do not work; nor do the blinkers. On top of that, they charged my credit card $117 more labor than the invoice says.
So I called two days ago and get the mechanic who says he will ask the office manager to call me back in a few minutes as she is busy. I ask to talk to the owner who he says is out of town. I get no call back and today I call them again, get the mechanic who tells me the office manager is too busy to talk to me so I ask him to ask her to call me as soon as she is unbusy. Finally, she calls me and immediately rails on me about how I cant prove the grill was not busted before I brought the cart in, how they put a tarp over my cart, how they really invested about $300.00 more labor into my cart but I should be very appreciative because they did not charge me for it. (The mechanic's story is that the original brake cylinder they ordered was no good and they had to order another one so they should have charged me for two installs but didnt) I asked her if they would come pick up the cart and repair the lights, turn signals and horn that were working when I put the cart in their shop. She very rudely told me no and that I would have to talk to the owner when he gets back next week.
You know, I could understand this behavior if I was rude, obnoxious, obviously lying or in some way gave them reason to treat me like this but I didnt. I was professional and polite and never raised my voice or was unreasonable. She was not in any way concerned with taking care of this customer and was exceptionally rude. I understand that when times are busy, it gets hectic and stressful but you don't take it out on the customer.
So....there is no way I am going to give them my cart back to fix the problems they caused. Does anyone have a recommendation of a good golf cart repair shop that can repair a Humvee 3 electric cart?
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Hi Cuzg8tor,
Sorry to read of your bad experience. Thank you for sharing it though, so others can avoid being ripped off. But please, please, don't stop there.
Of course you should not be charged for a second install because they ordered a bad part! I definitely would refute the charge with credit card company.
You might not be able to prove conclusively the shape your cart was in when you took it for repair. However, you probably have witnesses who could testify to it. I would consider filing a case in small claims court. Even if you don't win, you will bring them to the attention of the courts. If they treat others like this and enough others take action, perhaps they can be shut down.
Please document the entire incident and report it to Seniors Against Crime and the Better Business Bureau.
Frankly in addition, I would at least ask the sheriff's department if they can file a theft charge for the unauthorized credit card charge. They probably can't, but if perchance the department has or does receive other complaints about the business, they might keep a watchful eye-- or even be willing to try a sting by taking in a cart to see if the business tries to do unwarranted repairs or charges.
Damaging your cart, breaking parts that worked when you brought it in and charging your card double for one part install is outrageous. Don't just go quietly! This area is full of rip-off artists and they need to be stopped!