I am one who believes MY TIME is just as valuable as theirs. I expect to be seen within a reasonable (i.e. 15 minutes) of my scheduled appointment. Yes, emergencies do happen and I understand WHEN THEY TAKE THE TIME TO ADVISE ME OF THE PROBLEM but I never understand when I am ignored or not informed. At Ocala Eye, I waited almost an hours after my appointment time, no one had said anything to me, no explanation, so I walked out and have never been back. There are only three chances that I will return to a place that treats me like that - (1) FAT, (2) SLIM and (3) NONE!
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