Bank mergers and friendliness vs policies
Hi Yorio - Some of my friends and myself have experienced changes in bank policies with recent mergers. I know it can be disconcerting, but I try to be resilient, and adjust my expectations to be realistic, not taking it personally.
Even the familiar staff may be expected to follow new policies, and I'm sure they don't want to be less friendly. On the other hand, they may feel more scrutiny on them with the merger, worry a little about keeping their jobs, and feel more pressure to be sure to support the merged bank's policies.
Maybe try to put yourself in their shoes, and you can both be understanding.
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