When I initially was researching movers in early 2010, I did my research on line then called and spoke to a FlatRate customer service rep (Dejon) who was very responsive and attentive. After speaking to him, I decided to do my own inventory (rather than have someone come to my home) and emailed Dejon my spreadsheet, which he based my estimate on. First estimate I got March 2010, and then resubmitted my spreadhsheet a week before my move and the cost actually went DOWN. FlatRate handled my move out of NJ in May 2010, storage May-Nov 2010, and final move from storage in NJ to TV in Nov 2010. Dejon was my point of contact by phone and email at all times, and responded within MINUTES to every email or phone call. I packed everything except lamps and pictures as per FlatRate, and Ben (team lead for NJ move) wrapped and packed all lamps and pictures and did NOt charge extra for any of the many boxes he used for lamps and pictures. That was built into the cost they had already guaranteed. All in all, I couldn't be more pleased. No surprises whatsoever, quite the opposite, exceeded my expectations.
|