Quote:
Originally Posted by John_W
The services are great, the only problem I had was with billing. I originally had a package for $59 that was telephone with unlimited long distance and 1.5 speed internet, they had said taxes would make it about $75. When I got my first bill in July it was $202. I called them and spoke with someone in Orlando, who I told what I was told at their Hwy 27 office and that his company was a bunch of liars and I didn't even want long distance on my local phone but was forced to take it. They transferred me to Charlotte, NC to the "Save Desk", although he said don't tell anyone else that. The guy there knocked my bill down a $100 to $102, the hookup and installation charges were involved so that was reasonable. He then upped my internet to 10.0 speed and lowered my bill to $54.99 plus taxes.
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Most times the initial bill for these kinds of services include a "partial month", depending on when during the month the services were installed, plus a full "next month", since they bill in advance, usually. Also, sometimes there are one-time fees for installation or other items. This could account for the high first bill. This has happened to us and at first look the total can be very shocking and unexpected. When I take the time to analyze the charges, and look at the dates covered in the bill, I understand how they arrived at this seemingly large total.