Quote:
Originally Posted by VillagesFlorida
Most times the initial bill for these kinds of services include a "partial month", depending on when during the month the services were installed, plus a full "next month", since they bill in advance, usually. Also, sometimes there are one-time fees for installation or other items. This could account for the high first bill...
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That's true, the initial month is always higher but I felt almost triple the amount a little excessive. To fill in some more of the details, the plan I had signed up for at their Hwy 27 location was quoted at $59.99 and on the bill it was listed at $77. That's when I said I was lied to. Also while I was on the phone speaking with their rep in Charlotte I looked on their website to see a plan for $54.99. When I mentioned that to him, he said I'll give you that plan and up your internet speed to 10.0 and knock $100 off your initial bill which admitted was inflated. So I must admit they went out of their way to rectify the situation and their service has been great.
During the initial visit I had requested to have a phone with no long distance. In Maryland I had such a phone with Verizon which was $22 a month, they said if they did that then they would have to charge me $40 for the internet and not the $19.99 as advertised. I told them in Maryland with Verizon I had a local phone for $22 a month, internet 1.5 for $19.99 a month for life and Verizon Senior Plan cellphone for $30 a month, all three together was less than $75. Anyway, I still have my Verizon cellphone which is only $34 a month and includes a lot of minutes.