Quote:
Originally Posted by fritzy
I called ClearLink on Tuesday, Sept 27th and ordered the Triple-Play:
TV, Internet and Telephone. After 1 hr and 15 minutes, I was given an install date of Thursday, October 6th (today) between 1 and 5PM, the earliest date available. As you might have guessed by now, after my waiting 5 1/2 hours, they never showed up, never even called me to tell me they weren't coming. I called them at 5:15PM. asking what happened. They said they weren't sure about the address, at which point I pointed out one of their trucks was around the corner from me the day before.(I live in Duval.) Anyway, they told me I would have to reschedule. After waiting 5 1/2 hours for them, with not even the courtesy of a phone call, I told them to forget it.
Note: I went to Publix to buy dinner, feeling frustrated. The check-out lady asked how I was doing. I gave her the short version of this story. She said her son had the same experience with ClearLink.
So....... please beware of ClearLink.
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Are you sure you were dealing with
Clearlink Installation Services, and not COMCAST directly? They, Clearlink, are only permitted, by contract with Comcast, to do
initial installation services. You mentioned that you called them at 5:15pm. That would be impossible since the phones are put into voice mail at 5:00pm. what number did you call?