I'm a RN and I agree you must make several unannounced visits. at different times. and go to the nurses stations and see what is happening. I worked at Lake Lake Specialty care for 2 months in 2010 and would not recomended it, staff was very unprofessional and clicky. Some head nurses would dissapper for long peroids of times and not be available for nursing staff. Seems sometimes aids would ignore the call bell and some of the Nurses would not enforce it . Heard one nurse scream out profanity ! several 4 letter words. I would not send my family there! good Luck be a good observer!
Hopefully it is improving but not at that time, just be cautious!
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