I put in a claim with American Express as that is the credit card I used to pay for the move, and they were able to win against United Van Lines! AE asked me to fax to them a copy of my so called insurance claim with United, the denial letter, and a short letter explaining my side of the story and after looking into the matter American Express is going to credit the full amount of my loss on my credit card for the boxes that United lost.
Gisele