We used to buy Yalaha Bakery products when they had an outlet in the bank lobby opposite Spanish Plaines. I remember their pastries as being very good. Visited their Yalaha location once. We thought it expensive.
I have seen loaves of bread similar to the one shown on the video. It is not common but can happen. I would think they would like to know about it. Give them a call and mention you have the video to back up your complaint.
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