[memason]

Originally Posted by fritzy

Tuesday, Sept 27: I call CenturyLink and order triple-play: TV, phone, and Internet service. I am given install appt for Thursday, Oct. 6, their earliest appointment available. They will be here between 1-5PM.

Monday, Oct. 3: I call and confirm my appt. for Oct. 6.:They confirm.
Thursday, Oct.6th: Century Link never shows up! I call at 5:10 PM to see where they are? They're not coming. Problem with the "spot check."
I cancel the order for service since I am angry. They didn't show up after waiting 9 days and 5 hours., they never even called to tell me they weren't coming.

Thursday, Oct. 14: I call Direct-TV and order their triple-play. They explain they do the TV, but CenturyLink must do phone and internet. I figure its worth a 2nd attempt. Direct-tv connects me to CenturyLink and I schedule install date: earliest available is Thursday, Oct. 20. (Direct-tv installs TV satellite the day after I called-great job-love their tv service)

Monday, Oct 17: I call CenturyLink to confirm my appt for Thursday, Oct 20.
They confirm.
Wednesday, Oct 19: I find voicemail on my cellphone from CenturyLink saying they have to delay installation until Tuesday, Oct 25.
Thursday, Oct 20: I call CenturyLink to question the delay. They tell me they had a problem with the "spot check" but will be here on Tuesday, Oct 25

Tuesday, Oct 25: I call CenturyLink at 12:30pm to make sure they are coming. They tell me "yes, the spot check was completed" and they will be here by 5PM for install.
At 5PM, I call CenturyLink to see why they have not arrived. They tell me there was a problem with the "spot check" and will not be coming. I need to set a new appointment date. I cancel order.

So there you have it. That is my experience with CenturyLink. I plan to contact Florida's Attorney General to register a complaint. But thought people of The Villages should be forewarned.

What is a "spot check" ?