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I to am sorry you had a bad experience. I to was involved in the Ffire service. The decission to change EMS coverage came from the county. Why because it saved them money. It was discussed for several months and was even brought up a the county meeting at Colony Cottage. I agree 100% if it's not broken don't fix it. The other service was working fine. I believe they're on a 1 year trial basis. Hopefully this was just one of the calls that went bad. If they don't improve then the county meetins are the place to address your concerns.