Good information for pet owners to know. I had heard parts of this is the past and chose NOT to use them to board my pet. Instead, we used Park Heights Animal Care Center on 441 in Fruitland Park.
You never know what goes on behind the scenes but we did have a billing problem with Park Heights that others should be aware of, and maybe unauthorized treatment for our pet.
We boarded our cat for one week (7 days) and asked that she be given a pedicure during her stay. We took her in on a Saturday morning and picked her up the following Saturday morning at, according to my credit card receipt, 08:45:51, or shortly after they opened at 8:30 AM. Of course they required me to pay the bill before the gave me my cat (normal procedure and I have no problem with that). I paid the bill in full - 7 days boarding for a feline and a pedicure - with my credit card. Approximately one month later I got a bill in the mail that charged me $13.50 for a "Int. Parasite Exam - Centifug" supposedly administered on the DAY I PICKED HER UP (I think NOT)! Additionally, I never asked for not authorized such an exam and, as any reputable facility will do, they checked the records for my cat to make sure she was current on shots and vaccines (she was - through my regular vet). We actually had to supply copies of that paperwork, which is probably a good thing.
To add insult to injury - and to me, this smacks of pure price gouging - they also added $4 to their bill for a "Statement Handling Fee".
Needless to say, I immediately called them over their bogus bill and got a promise to reverse the charges. It has not been long enough yet to see if that actually happened but,. if it didn't, I will be going next to at least the BBB and maybe other agencies. I wonder how many people pay the additional charges without question?
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