Quote:
Originally Posted by CoffeeGirl
The Village Paw Spa on Rolling Acres Rd has been mentioned on this forum before. A member wrote about how her dog came home after a two week stay at their facility with swollen and infected paws.
I'm sad to say I worked for the owners for a brief amount of time eairlier this year and I wish I would have read that certain post before becoming employed there. Yes, the owner, Nancy Herrin, has been in the pet grooming/boarding business for 40+ yrs, but she is not running her facility like she makes her customers believe.
First of all, if you choose not to bring your own dog food for your pet, the owners tell you that 2 types of food will be provided (Purina and Nutrina). This is not true. The owner does not buy and provide this food. When a pet has not finished his dry food (dog food that has been paid for and brought in by other customers) at the end of the day, it is dumped into a large container in the kitchen and is used for other dogs. This is very dangerous! Bacteria is spread from one dogs mouth to another. This can cause upset stomach, diarrhea and vomiting.
Second, Customers are told that dogs are fed twice a day. This is not true. The dogs are fed once a day, in the morning. If they finish their food quickly they do not recieve anything else until the next morning. They are given a few treats at the end of the night, but in my opinion this is still unexceptable.
Third, Medication such as Benadrly, Imodium, Ibprophen, Vitamin C and Colloidal Silver (an immune booster) are often administered to a dog and the owner is not notified. If a dog has diarrhea, Nancy will give him Imodium, which is very understandable, but the owner of the dog should be notified of such, which is not the case.
Nancy has often given benadryl to dogs who are "barkers" or who make quite a bit of noise, to calm them down and make them drowsy. To me, this is very wrong.
Dogs are not taken out front to play in the grass. They are taken out behind the kennel where there is no grass or shade. The ground in the back is covered in small rocks.
Nancy and her daughter Tammy, have frequent verbal arguments inside the facility, in front of the dogs and employees. There are very unkind words and raised voices said between one another and cussing on almost every occasion. This makes for a very hostile and uncomfortable enviroment for the dogs 
Please take this all into consideration when choosing a boarding facility for your beloved pets. Thank you for reading this. |
Earlier this year there was a post regarding The Village Paw Spa where I posted my observations after touring the facility in early 2007 when we first moved to the area. I stated that I wondered if the dogs were drugged as none of them barked when we came walking through. According to Coffee Girl it would appear I was correct. She may be a former employee, but I believe she's telling us the truth and trying to protect our pets. FYI, here's my original post:
03-18-2011, 07:48 PM
English Ivy
Senior Member Join Date: Aug 2007
Posts: 263
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When we first moved to the area we arranged tours/inspections of several boarding facilities, so when the time came for us to be out of town we'd have a good place to leave our dog.
Village Paw Spa creeped me out. As we walked through, the dogs looked at us from their individual pens but did not bark or get excited. It was totally quiet. That's just not normal in a kennel environment when people walk through. Hopefully I am wrong, but it almost seemed as if the dogs were slightly sedated. They just stood there and looked at us.
Needless to say, did not ever consider leaving our dog there.
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