Quote:
Originally Posted by hansel
In February we ordered an entertainment console and mattress and box spring from Southern Lifestyles. At that time Serta was given a free comforter to anyone who purchased a mattress. Our mattress was delivered in May and we have still not received our comforter. We went to the store last night and were told that at the time of purchase the sales associates should have given us a card to mail to Serta, unfortunately she did not. We were told that we would not be getting our free comforter since we did not mail the card, WHICH WE WERE NEVER GIVEN. I am not so upset about not getting the comforter it is more about the attitude of the store. it was their mistake not mine. Has this happened to anyone else?
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Not at this store, but the same kind of thing goes on all the time. When we were preparing the house for sale, we called the number for our 20 yr. warranty on the roof and they told us we did not have it because...you guessed it, we were supposed to have been given a card and were not. We went around that ferris wheel a few times with no positive resolution.
HOWEVER this is a different situation. We (members of TOTV) need to stop by at the store and tell them that we are very concerned about customer service, tell them exactly what you just posted and say something like, it would be a good thing if they stood behind what they say, and then leave. I would be willing to do that.....