Maybe nothing to do about the "missed opportunity" but plenty you can do to get the word out about the store. First, file a complaint (online) with the BBB of Central Florida. At the same time, again online, you can file a complaint with the Florida Dept of Agriculture, Division of Consumer Services. Both keep records and people check on past complaints so it is not a good thing for a business to have complaints on file at those two places. Third, visit the local Seniors Vs Crime Office (located at both the Sumter and Marion Sheriff's Departments in TV) and file a complaint with them - no charge and sometimes they can help resolve issues like this. They also keep records of complaints and people call to check on a business so again, a reputable business would not want to be on their list either.
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