Quote:
Originally Posted by hansel
In February we ordered an entertainment console and mattress and box spring from Southern Lifestyles. At that time Serta was given a free comforter to anyone who purchased a mattress. Our mattress was delivered in May and we have still not received our comforter. We went to the store last night and were told that at the time of purchase the sales associates should have given us a card to mail to Serta, unfortunately she did not. We were told that we would not be getting our free comforter since we did not mail the card, WHICH WE WERE NEVER GIVEN. I am not so upset about not getting the comforter it is more about the attitude of the store. it was their mistake not mine. Has this happened to anyone else?
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Wow...it sure took Serta a long time. I wonder if they are in trouble? I would hope if you asked Southern Lifestyles for another card they would give it to you, or if you contacted Serta and explained they would send you your free comforter.
We have worked with Jenifer Thieman at Southern Lifestyles and everything went like clockwork. She helped us with furniture for our house in Hadley and now this new house too. She emailed us when our things came in and greeted us with a hug and is genuinely kind and smart, even if she is very YOUNG....lol. She is even coming out next week as part of the service to give me some decorating advice.
When we first moved here three years ago I didn't go there for a long time because I thought all of their stuff was really expensive. But someone on TOTV told us that is not the case. So we found a Broyhill set for our bedroom up in Cincinnati and called Jenifer with the price. (It was a good price) They were able to meet the price and even go a little below it and we bought it and had it delivered when we got down here.
I am really sorry this has happened to you. I hope you can find a solution.