[DCPassehl]

In our case we were given an install date of Nov 7 between 8 and 5:00. Day goes by and no one calls to give us status. Get voice mail when we call. Finally get a call back who gives us an 800 number to call. They can not get ahold of the installer and can not tell us anything except the installer might still come today or may be there in the AM and to call back if no one shows up. Wish I would have read your post first. We had Direct TV installed and they referred us to Century Link for Phone and Internet (at a discount). I can feel we made a big mistake and my gut feel is usually accurate. Perhaps their phone system is down or they have lost their internet connection !?!?!? Seriously - no excuses for treating people like this. I doubt we are isolated cases. Interested to hear from anyone who had good service.