Had a very bad experience with service regarding a new install of prism and internet. The prism never worked properly. This could have been forgiven with proper service, but I too was promised a tech would come and after showing up twice without letting me know, did not show up on the agreed upon date. I called at 4 p.m. on the day he didn't show between 8 and 12 and was assured he would be there by 5. NOPE! Didn't come nor call and we didn't have a TV to watch. Internet worked fine. After fooling around with them for almost three weeks, we made the decision to go to Direct TV and ONLY because we could still keep the Centurylink internet. Direct TV came the very next day and installed 4 tvs in less than 2 hours. So far, so good! I took the 4 Prism "boxes" back to our local Centurylink office and after waiting over an hour was told that our service would be terminated November 7. I stressed that we wanted to keep the internet and that they should not discontinue THAT. Well, par for the course, we had NO internet today. I called in and the tech, a very nice guy, asked me if I had received my "new" modem. I had not. He said they give you a different modem with Prism and I had to have another modem to go with Direct TV and it would cost me another $5.50 per month rent for the modem. HELLO! It is my understanding that bundling Direct TV with Centurylink give me a $5 credit each month. SO, they are going to charge me $5.50 in addition to $29 per month for the Centurylink internet!!!!! I can not recommend Centurylink to ANYONE because of their service ethics if for no other reason.
The tech did make some adjustments and get me on the internet for tonight but asked me to take the modem back to the Centurylink office ASAP and trade in for the different modem. He did tell me I could go to Best Buy and buy my own modem for $50 which I will probably do.
I would like to point out that I am normally a very easy going, patient person but this experience has really "blown me away". I don't see how Centurylink stays in business.
