We've gone directly to cruise lines as well as using travel agents.
Reasons for using travel agents:
1. Going with a group and arrangements were set, just needed to reserve our stateroom.
2. Travel agents throwing in some benefit - they pay gratuities, on board ship credit, welcome aboard gift, etc.
Reason for going direct:
1. Sometimes better selection of staterooms.
2. You can go direct to the company if there is a problem.
3. With some cruise lines there is more information available to you on their website if you book direct which makes it easy to book specialty dining, tours, etc.
No matter who you deal with, ask for the extras, asking is free and you may get something.
We leave on a cruise next week, booked this one direct. Still looking for the upgrade but the ship looks to be full.
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New York, California, Pennsylvania, Florida
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