Quote:
Originally Posted by njbchbum
i guess you have never been on the receiving end of an irate customer! it doesn't matter how you look at them really. just treat them with respect. if you don't receive respect from them - call their supervisor - just like you would do with a private sector employee.
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Having worked in both the private and the public arena, in my OPINION, the absolute worst irate customers, are those who hand you their MEDICAID card! Curiously if the customer hands you a PRIVATE insurance card and they have good reason to be irate, they can be dealt with quite easily with a simple Please forgive our mistake! Those who have free coverage and therefore pretty much everything for free, will not be appeased. They have usually not been wronged, but pursue the issue to the very top, having their arses smooched all the way up! ...FACTS!