Quote:
Originally Posted by KatzPajamas
Having worked in both the private and the public arena, in my OPINION, the absolute worst irate customers, are those who hand you their MEDICAID card! Curiously if the customer hands you a PRIVATE insurance card and they have good reason to be irate, they can be dealt with quite easily with a simple Please forgive our mistake! Those who have free coverage and therefore pretty much everything for free, will not be appeased. They have usually not been wronged, but pursue the issue to the very top, having their arses smooched all the way up! ...FACTS!
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i'm hoping you meant to post more to the point that most/many of the irate customers with whom you have dealt were those who provided medicare cards; and did not intend to broad brush all medicare insureds as irate and not capable of being appeased.
and in my experience in both employment arenas - some of my worst 'customers' often responded with a tantrum to my explanations of fact, law, rule and/or reg with the phrase, "well, don't you know who i am?' or "well, i'll have to write my representative about you!" or best of all..."well, that can't possibly be right!". my favorite resolution to those incidents was when i received an apology from a higher up for having been insulted and treated as poorly as i was by the 'customer'!