Quote:
Originally Posted by njbchbum
i'm hoping you meant to post more to the point that most/many of the irate customers with whom you have dealt were those who provided medicare cards; and did not intend to broad brush all medicare insureds as irate and not capable of being appeased.
and in my experience in both employment arenas - some of my worst 'customers' often responded with a tantrum to my explanations of fact, law, rule and/or reg with the phrase, "well, don't you know who i am?' or "well, i'll have to write my representative about you!" or best of all..."well, that can't possibly be right!". my favorite resolution to those incidents was when i received an apology from a higher up for having been insulted and treated as poorly as i was by the 'customer'!
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Those with MEDICAID cards (not Medicare) usually are harder to please, and usually these folks have complaints that are not based on reality, and when they do have a complaint, it is rare that a resolution can be found to satisfy them, even when that resolution is above and beyond what has been offered to the patients with private insurance. Not all Medicaid folks are difficult to please...no biggy, just throwing it out there.