First the person who hired Pooters doesn't appear to have a problem with them. It was a third party who started this thread and even then, the person who hired Pooters has come on a few times to say they are happy with Pooters.
Pooters explains the mix up and takes responsibility for not checking on the permits before he started work.
Pooters has been in business for many years and been in BBB since 2004 with one complaint. That being said, according to BBB "
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response (1)"
BBB gives Pooters an A+ rating.
I haven't heard from anyone who has had work done by Pooters who is unhappy with the work and the people on this page who appear to want to destroy his business have never used them and some have never heard of them.
What I have learned about artificial turf by going online is that it comes in rolls, has to be raked to try to get it up and sometimes will show a difference where the seam is until the turf comes up. Pooters tried to show me the seam. To him it was obvious. Honestly, I couldn't see it! I'm not kidding... This "slick" salesman kept pointing to the picture trying to show me where the problem was. When I said I couldn't see it, he brought out another picture. REALLY???? Shady? *shakes head*
I am going to hire him. I will let you know if I am unhappy with his work. So far, I'm very happy with how he handles problems after they happen. I know that not everything goes right all the time. What I want to know is how a company handles it after the fact. So far as I can see.... A+