One of the many reasons why survey after survey shows Comcast as having the worst customer service in the world for companies over 1 billion in revenue. And significantly worse. So there action plan is to take out ads (on their own media) saying how good service is rather then try to fix the problem. Comcast management is totally incompetent. I so wish there was a viable alternative. They will continue in the current way of doing business until customers start leaving them.
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Life is to short to drink cheap wine.
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