I spoke this morning with the Comcast rep who is our installation contact person -- she has been most attentive and responsive. I told her about the service complaints; she said that part of the delays at the present time are due to the changeover from analog to HD; however, she agreed that this is no excuse for rudeness or poor customer service. She said she would pass these complaints onto her supervisor who she is certain will investigate further-- they are aware that there are alternatives in TV such as Prism and DirectTV. Did my best -- hope it helps --
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