After having comcast phone service for over a year and never missing a payment, they disconnected us and then told us that we never had phone service from them!! It took FIVE days and I can't tell you how many cell phone calls, to different agents to finally have our service restored with NO compensation for their mistake. This happened during a family emergency and I can't tell you how upsetting it was to have to talk to people who had NO clue what they were doing.
We definitely need an alternative.
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