We haven't had success with our Universal remote either. Hubby is going to try taking it back to where he bought it (TV and electronics store) to see if THEY can re-program it. Meantime, we are using the remote that came with the TV, but,
Heck.... we are have difficulty just getting the channel to change 1/2 the time.
Never had this problem with Comcast where we lived previously. It's annoying.
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