I also had trouble programing the new comcast remote on all three units I received from comcast. I called the telephone number listed in the papers received with the units received and they worked me through the process. For each television brand I had they gave me a different code to enter in the remote. The new comcast remotes now work just fine. I was told once I put the television remote on channel 3 to put it away and only use the comcast remote provided. The only time I need to use the original tv remote would be when I need to adjust the settings on the tv such as color, tint, etc. I really like the comcast remotes because they are SIMPLE.
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Ray
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