[laryb]

The repairman just left. He checked everything out and found nothing wrong. It is getting enough water, the spray arms are working, it drains properly, and it heats up correctly. His conclusion is that we are using the wrong detergent. I showed him the Cascade products we used and he said they were not right for this machine. He advised us to use Finish Quantum, as they changed the formula and should give us better results. He told us that if this doesn't work, we need a water softener.