Ditto to bad experience
I've resisted posting anything about Luigino's, since eating there, soon after they opened. There is another thread on the forum, where comments are very good, so I felt that perhaps I was too critical.
However, our experience was almost exactly as yours, including the cold pasta and disappearing servers. We did send the pasta back [eventually], but the replacement was burnt and hard around the edges; basically inedible. We were a party of 4 and the other dishes were mediocre, but none were hot on arrival.
we all wanted to try the ravioli (5.00 pm) and it was "sold out".... we were astounded that an Italian restaurent would be sold out of a mainstay. From there it was downhill all the way and a mirror image of the above. sigh
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