Interesting.....
We just had an appliance repair company come to our home up north to fix our ice maker. They said they couldn't because of the way the water pipes/hoses (I didn't quite understand what they were talking about) were set up in our home. I asked if I could just buy a new refrigerator and they said it still wouldn't work.
I called in a second repair company, told them what the first company said. After much eye rolling, they fixed it and it works like new!
I wonder if maybe the person doing your instal just didn't know what they were doing.
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